Insights from The Orlando Senior Help Desk: Captioned telephones

Many caregivers are caring for loved ones who have developed hearing loss over the years. Seniors often have trouble understanding others speaking to them over the telephone. Increasingly, they “pretend” to understand what is being said, ask the person to “speak up” or request the information be repeated over and over. They can find it increasingly difficult to understand instructions or directions, recognize confirmation numbers for products or services, and most important, communicate with emergency operators when necessary.

Today, new more accessible telephone products and services, includi...